Contact information
Contact Information
We are here to help! If you have any questions regarding your order, shipping, or our products, please feel free to reach out to us.
How to Reach Us
Email: m.huzaifa0462@gmail.com
Response Time: We aim to respond to all inquiries within 24 to 48 hours (Monday –Sunday).
Before You Contact Us...
To help us assist you faster, please include the following in your message:
Order Number (e.g., #TN1001).
Full Name used during checkout.
Clear Reason for your inquiry.
Important Notes for Customers
📍 Tracking Your Order
If you are contacting us to ask about your delivery status, please check our Track Your Order page first. Remember that national shipping typically takes 3-7 business days.
📸 Damaged Items (Unboxing Video)
If you are reporting a damaged item, you must attach your Mandatory Unboxing Video to your email. As per our policy, we cannot process claims for damaged goods without a clear, uncut video showing the package being opened.
🏢 Business Address
Thenura
Islamabad
Pakistan
